Halo Core Application, Email Processing, Automated Integration Syncs, Reporting, Automations
March 1, 2026 3:35PM UTC
MONITORING
Due to ongoing issues in the Middle East the Halo Application has seen an increase in error rates and a drop in overall availability for short periods for applications hosted in the AE region.
We're continuing to closely monitor the situation.March 2, 2026 9:27AM UTC
INVESTIGATING
We have confirmed that the issues currently affecting the ME-Central hosted zone within AWS will be impacting the service for Halo tenants hosted within the AE region. We are currently investigating possible mitigation and recovery methods, updates to followMarch 2, 2026 10:06AM UTC
INVESTIGATING
Two availability zones in the me-central-1 region have been affected, which continues to impact all Halo tenants in the AE region. Our team is actively working through alternative recovery approaches to restore services as quickly and safely as possible, and we will continue to share updates as progress is made.March 2, 2026 10:36AM UTC
MONITORING
We have begun uploading backups to secure storage as part of our recovery efforts and are making steady progress toward restoring services. Further updates will be shared as work continues.March 2, 2026 11:57AM UTC
MONITORING
Backups have been uploaded to secure storage, and the restoring process is now underway. We will update once service starts to recover.March 2, 2026 3:05PM UTC
MONITORING
Clients affected by the AE outage can now request a temporary regional migration to resume services; CSM should be in touch.March 3, 2026 11:18AM UTC
MONITORING
Deployments in the specified environment are now underway. Customers can contact their CSM to request specific region deployment. Migration of attachments and images has also started to ensure accessibility, now that the data center where they are stored has API connectivity.March 6, 2026 5:10PM UTC
MONITORING
Many customers will have their images and attachments accessible but the migration of attachments and images is still underway.March 12, 2026 9:29AM UTC
RESOLVED
We're actively moving data out of this region by request as suggested by AWS, our primary hosting provider for the Halo-AE hosted region. All services hosted by Halo in the affected regions have been disabled. We have attempted to make contact with all customers in this region to migrate their data to another Halo hosted zone. If you're still affected by this please contact your CSM,
Operational issue - Multiple services (UAE) (https://health.aws.amazon.com/health/status)
