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History (Last 7 days)

Service Disruption in the UKService Disruption

Incident Status

Service Disruption


Components

Halo Core Application


Locations

UK



August 27, 2026 11:39AM UTC
INVESTIGATING

We are currently experiencing service disruption to the core application in the UK, and are currently investigating. We will have further updates once the the issue has been identified.

August 27, 2026 12:10PM UTC
IDENTIFIED

We have identified the issue and are currently preparing a fix

August 27, 2026 1:07PM UTC
MONITORING

The fix has been implemented and we are now monitoring the situation. Affected customers should find their Halo instances returning to standard operation

August 27, 2026 1:54PM UTC
MONITORING

UPDATE: We've identified some customers may still be experiencing issues following the fix - please log out and back in again to Halo to resolve these persisting issues. They are due to incorrect tokens created during the outage that are still active, corrected by reauthorising the agent/user.

August 27, 2026 3:34PM UTC
RESOLVED

This issue has now been fully resolved, a full RCA will be completed for this incident and will be made available to affected customers within 2 weeks.