All Systems Operational

Updated a few seconds ago

Halo Core Application




Operational

Email Processing




Operational

Automated Integration Syncs




Operational

Reporting




Operational

Automations




Operational

Live Chat




Operational

Trials




Operational

0

Active Incidents

19

Incidents Last 365 Days

2

Maintenances Last 30 Days

External Services

AWS CloudFront

AWS EC2

AWS Route 53

AWS S3

Addigy

Azure

Okta

OpenAI

Stripe

Locations

History (Last 7 days)

01/04/2025 - UK Scheduled maintenance Planned Maintenance

Description

Maintenance scheduled for backend systems of the UK hosted application.


Components

Halo Core Application


Locations

UK


Schedule

April 1, 2025 6:00PM - April 1, 2025 8:00PM UTC


April 1, 2025 6:00PM UTC
[Update] Scheduled maintenance is starting.

April 1, 2025 8:00PM UTC
[Update] Scheduled maintenance is complete.
Degraded application performance on EU8Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Halo Core Application


Locations

UK



April 1, 2025 9:45AM UTC
[Investigating] Customers hosted on the EU8 database server may have experience performance degradation issues between 10:45 and 11:10am, escalating to service disruption from 11:10 to 11:15am

April 1, 2025 10:15AM UTC
[Resolved] Issues affecting the underlying database server resource have been resolved and performance has returned to normal.
*TEST* Logging of new incidents - one region all servicesDegraded Performance

Incident Status

Degraded Performance


Components

Halo Core Application, Email Processing, Automated Integration Syncs, Reporting, Automations, Live Chat, Trials


Locations

APAC



March 29, 2025 2:09PM UTC
[Identified] *TEST* Testing logging of new incidents to the status page

March 29, 2025 2:17PM UTC
[Monitoring] *TEST* Update of a pre-existing incident

March 29, 2025 2:20PM UTC
[Resolved] *TEST* Resolution of a logged incident

March 31, 2025 8:17AM UTC
[Resolved] The RCA for this incident has been completed and is now available, please view/download the document at the following address: https://s3.haloservicedesk.com/StatusPageRCAs/46d8866545614353a72e41d1c4ab9380.pdf
29/03/25 - Status Page MaintenancePlanned Maintenance

Description

Maintenance scheduled for review and testing of status page functionality. Incidents logged during this time with tag *TEST* do not reflect legitimate incidents and can be ignored.


Components

Live Chat


Locations

UK, EU, Canada, USA, APAC, South Africa, Middle East


Schedule

March 29, 2025 2:00PM - March 29, 2025 4:00PM UTC


March 29, 2025 2:00PM UTC
[Update] Scheduled maintenance is starting.

March 29, 2025 4:00PM UTC
[Update] Scheduled maintenance is complete.

March 29, 2025 4:01PM UTC
[Update] Maintenance scheduled for review and testing of status page functionality. Incidents logged during this time with tag *TEST* do not reflect legitimate incidents and can be ignored.
*TEST* logging of new incidents - all regions multiple servicesDegraded Performance

Incident Status

Degraded Performance


Components

Halo Core Application, Automations


Locations

UK, EU, Canada, USA, APAC, South Africa, Middle East



March 29, 2025 2:29PM UTC
[Investigating] *TEST* This is a test incident for logging of incidents affecting multiple services in all regions

March 29, 2025 2:31PM UTC
[Resolved] *TEST* resolution of logged incident